About Us
At Cipher, our team is committed to transforming the health and wellness industry through
innovative solutions designed for practitioners and their clients. Our platform supports practitioners
throughout their professional journey from becoming licensed to managing their practice efficiently and
connecting with new clients. By prioritizing a practitioner-first approach, Cipher empowers health and
wellness professionals to focus more on their clients while we provide the tools to help them start,
grow, and sustain a thriving private practice.
Role
At Cipher, we process billions of dollars in payments annually, and we’re looking for a Senior Product
Manager to lead our Payments team. In this role, you’ll create a seamless payment experience for
behavioral healthcare clients while building powerful tools to help clinicians run successful and
profitable practices. To excel, you should have extensive experience with customer payments (cards,
in-person, ACH, BNPL, wallets), payment service providers, and a strong understanding of the fintech
landscape.
Responsibilities
Define Payments Roadmap: Develop a clear roadmap aligned with business objectives, customer impact,
and trends in the payments and fintech landscape.
Collaborate with Payment Providers: Work closely with Cipher’s payment service provider to align their
roadmap with our strategy, resolve real-time issues, and roll out new functionalities.
Launch New Payment Features: Test, refine, and implement new payment features or financial products,
partnering with Marketing to determine pricing strategies and customer communication.
Stakeholder Alignment: Build cross-functional buy-in for the payments vision and roadmap,
collaborating with engineering, design, data, marketing, finance, operations, and customer success
teams.
Monitor Payment Metrics: Define and analyze key payment metrics to ensure the robustness and health of
the payments processing system.
Identify Growth Opportunities: Leverage qualitative and quantitative research, competitive insights,
and customer feedback to propose enhancements and unlock growth and customer value.
Drive Prioritization Decisions: Create business cases to guide prioritization trade-offs and align
with strategic goals.
Execute the Roadmap: Lead the end-to-end execution of the product roadmap, manage the
feature backlog, prioritize requests, and create detailed product briefs to guide development.
Skills & Experience
Experience: 7+ years in fintech or customer payments, with a proven track record of success in the
field.
Payment Processor Expertise: Hands-on experience working with or managing relationships with payment
processors like Stripe, PayPal, or Square.
Product Launch Experience: Demonstrated ability to roll out new payment systems, methods, or fintech
features to customers successfully.
Analytical Skills: Exceptional problem-solving abilities with extensive experience using data to drive
decisions, segment users, build business cases, and prioritize initiatives.
Cross-Functional Collaboration: Proven ability to work closely with diverse teams and lead product
development from concept to execution.
Communication Excellence: Strong communication skills, capable of presenting complex
topics clearly and effectively to various audiences.
Benefits
Comprehensive Health Coverage: Medical, dental, vision, life, and disability insurance.
Retirement Savings: 401(k) plan with a company match to help secure your future.
Flexible Time Off: Enjoy FTO, wellbeing days, paid holidays, and summer Fridays to recharge and
unwind.
Mental Health Support: Access valuable resources to prioritize your mental wellness.
Family-Friendly Benefits: Paid parental leave and backup care for added peace of mind.
Learning Opportunities: Tuition reimbursement to support your professional growth
Inclusive Community: Join our Employee Resource Groups (ERGs) and connect with like-minded peers.
